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IT Support Services
Remote Workers
Whether the problem is a “user” error, a bug or technical issue, it doesn’t matter to them, they just want it solved so they can continue with their workload.
Pre Tech Support
When your customers run into a problem with your product, they contact your support team.
Tech Support
Technical or ‘tech’ support is a form of customer communication that product-centric companies use to help their users get the most out of their products.
Experience Technician
This is done via knowledge bases, live chat, email or phone – and aims to solve technical problems such as installation issues, login errors
First line of support
First line support concentrates on the most common questions (which you can record, learn from, and use to update your knowledge base).
Collaboration Tools
Remote work is now in full swing, and we’ve touched on some of the tools important to ensure effective communication.